21. How often do you backup my website? We do nightly backup of all your website files, databases, emails and DNS information. We send the backup into a separate, remote tape drive. With this mechanism, you can be rest assured that your data remains safe and secure with us. We do, however... Read More
22. I have setup SMTP Authentication on my MS Outlook, but I still cannot send an email Please be advised that MS Outlook is a CLIENT tool, i.e. this tool is installed on the client side. We have no control whatsoever on the settings you set on your Outlook. We can only show you the steps-by-steps to configure your Outlook so that your ... Read More
23. Is there any downtime when switching my website to your server? The following are the information that you need to know prior and after registering an account with us:   1. Please make sure that you do NOT terminate the service with your previous hosting company 2. Please kindly proceed to our secure reg... Read More
24. How can I find out my current Domain Registrar? You can perform a WhoIs search on your domain. There are many places on the web you can use to perform a whois search. The following is the list: - InterNIC.net (www.internic.net) - Network Solutions (www.netsol.com) - Network Tools (www... Read More
25. How long does it take to get my domain name working on your server? New Domain Registration For new domain registration, please go to http://service.asphosthelpdesk.com/ to register a new domain name. If you have not registered on this portal before, you must always create a new account to start. If you have Pay... Read More
26. What steps do I need to take to get my domain DNS changed? The following are the steps to transfer your domain name from your current domain registrar to us: 1. Find out who is your domain registrar (A domain registrar is a company / organization that registered your domain name). You can check your domai... Read More